*Effective 11/26/2014, due to the holiday rush in orders there may be a slight delay in the fulfilment of orders. Please note that we're doing our best to ship the orders as fast as possible. We apologize in advance for any inconvenience this may have caused.
We can ship to virtually any address in the world (Except where prohibited by U.S. Government). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
International Customers: (outside the United States), Please make sure that the product you are ordering can be shipped from the United States of America to your country. DermaPoise cannot and will not be responsible for loss of products (shipment) once shipped or products (shipments) that are held by the customs. Please note that First Class International does not come with a tracking number and packages sent using this method could take up to 30 days to be delivered. If you would like a tracking number please choose Priority or Express Mail International at the checkout. Lastly, All international orders totaling $500 US dollars or more will require a one week hold on our end to ensure the validity of the order.
All Customers: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For domestic orders (within the United States) any order above $49 (USD) will have an option for free shipping alongside faster shipping options. DermaPoise.com does not make any profit off of the shipping portion of the order. We will present you with the same shipping cost (for both US and international orders) that we will have to pay for the shipment. Please note that this charge will be presented to you before any payment is processed so rest assured that you can find this value at the checkout based on the weight of the order and the destination.
*Effective 11/26/2014, All orders' return policy will be extended to start on December 25th 2014. If you purchase a gift for a loved on from DermaPoise.com you don't have to worry because they can return it no question asked within 60 day of December 25th 2014.
Here at DermaPoise.com we strive for 100% customer satisfaction. As a result all DermaPoise Purchases are back by our phenomenal 100% satisfaction Guarantee. If for whatever reason you are not completely pleased with any of your purchased products from DermaPoise.com, you may return the item in its original packaging within 60 days of the day you ordered the product with us. Please read the below policy carefully.