Shipping

We can ship to virtually any address in the world (Except where prohibited by U.S. Government). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

Here at DermaPoise.com we strive for 100% customer satisfaction. As a result all DermaPoise Purchases are back by our phenomenal 100% satisfaction Guarantee. If for whatever reason you are not completely pleased with any of your purchased products from DermaPoise.com, you may return the item in its original packaging within 30 days of the day you have received your package from us. Please read the below policy carefully.

• Customers must obtain an RMA Number and return their item(s) within 30 days of the receipt of the package from DermaPoise.com
• All returned products are subject to a full inspection by DermaPoise.com for completeness and integrity. All Parts, pieces, printed materials, promotional items (gift with purchase) and any original packaging must be returned. All returned products must be 50% full and may not be altered or damaged.
• Any tool returned to DermaPoise.com must contain all parts sold with the original purchase, including but not limited to: cords, chargers, adapters, carry case, original packaging, user manuals etc.
• We reserve the right to deny credit to any return that does not meet the above criteria. In such event, the item will be returned at customer’s expense. We also reserve the right to refuse a refund on any return shipment.
• DermaPoise.com cannot and will not be responsible for lost or damaged return shipments while in transit. Every package is inspected immediately upon receipt. We recommend that you choose a method of shipping with tracking and insurance.
• Please make sure that you qualify for returns before you mail your package. Please contact DermaPoise Customer Service at 1.888.490.3376 Monday through Friday 9AM – 9PM or email us at returns@dermapoise.com, with any questions or concerns regarding your return.
• Customers pay for all return shipment charges (Except if the return is a result of our error e.g. you received an incorrect or damaged item).
• You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
• If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.